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Code of Ethics
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Code of Ethics

The members of Nexstar Network have agreed to operate within a comprehensive Code of Ethics. It gives customers and employees assurance that they will be respected and valued and the promises we make will be honored.

Look over the Code of Ethics on this page and listen as Jack Tester, president and CEO of Nexstar Network, shares why our ethics are distinctive within the PHCE industry. You will see that our ethical values recognize the unique and equal needs of customers, the employees and the company.

Whether you are a customer looking for a trusted partner to invite into your home to service your plumbing, HVAC or electrical systems, or a potential employee looking for a life-changing career opportunity, the members of Nexstar Network are privileged to earn your respect and your business.

As PHCE industry leaders

  • We promote exceptional plumbing, heating, air conditioning and electrical home service
  • We strive to operate under the Better Business Bureau’s mission of advancing marketplace trust
  • We recruit members with high standards
  • We enforce high standards through training & review, including a four-member ethics committee
  • We commit to uphold our Code of Ethics within every aspect of business and community from top management to technicians in the field.

Customers

  • We will serve our customers with integrity, competence, and objectivity.
  • We will deliver to our customer all that we promised through value-added services.
  • We will perform our work to meet technical codes or better.
  • We will explore each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
  • We will respect each customer’s home and property and leave them as clean as we found them.

Employees

  • We regard our employee’s satisfaction as important as customer service and company profitability.
  • We subscribe to the premise of win, win, win.
  • We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.
  • We will foster training for all our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

  • We will perform jobs for which we are qualified by our experience and technical competence.
  • We will make Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
  • We will stand behind our work.
  • We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
  • We will not advertise our services in a deceptive manner.
  • We will maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

Earnings

  • We will agree with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
  • We will make it our moral imperative to maintain a profitable business as part of our responsibility to our employees
  • and our families.
  • We will be mindful of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

  • We will be good corporate citizens.
  • We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
  • We will report violations of this Code of Ethics.

24 Hours, With No Overtime Charges!

AP Plumbing is your emergency plumbing service, we're available around the clock, all year round, with no overtime fees. We're always open. Call AP Plumbing Today
Call 585 216 3058

Why Choose AP Plumbing?

When AP Plumbing attends to your plumbing needs in Rochester, NY and surrounding areas, you'll not only enjoy quality workmanship, you'll also enjoy a level of customer service that you'll be delighted with.

UP-FRONT PRICES

We charge by the job, not by the hour. You'll be able to make an informed decision about employing our services with a full per job price supplied to you before any work commences.

HELPFUL & FRIENDLY

You'll find the AP Plumbing team to be friendly and helpful, able to answer your questions and assist in making your experience with us the best it can be.

LICENSED & INSURED

AP Plumbing is licensed and insured for all your plumbing and drain cleaning needs.

TIDY SERVICE

AP takes that extra step to show our customers that we respect not only them, but their personal property as well.

AVAILABLE 24/7

Emergencies happen at all hours, and that's why at AP Plumbing, we are available on-call 24/7 so when you have a plumbing emergency, you can depend on us to get to you fast, 24 hours a day, 7 days a week.

WRITTEN WARRANTIES

We always show you the best plumbing fixtures and equipment with the best manufacturer warranties as well as backing all our workmanship with a 90 day warranty on repairs and 1 year on new installations for your additional peace of mind.

Delighting Customers Every Day

  • Excellent, as always. Replaced faucet cartridge (that was jammed in), cleaned interior and exterior of faucet with vinegar, replaced washers in drain, and leveled drain pipe.

    Erik

    Andrew was by far the most professional, thorough and friendly service provider I have dealt with since I bought my home in 2005. He explained everything that he was doing to me and why he was doing someone a certain way rather than another. He treated me, as a woman, with the respect and brains that should be required of all service providers but seems to be lacking. Women! Call AP Plumbing if you want to be treated with respect.

    Elizabeth Pierce
  • Excellent. I appreciate the fast turnaround time on having someone out to my house, the professionalism of the technician, and the straightforward and simple to understand pricing.

    Christopher Bell

    Lynette, Frank and James just finished a complete remodel of my Kitchen. Like they did when they did my bathroom they went above and beyond the call of duty. I would highly recommend them for any home improvement project. A+ Job!

    Steve Wendell
  • We had a backed up main line and I was able to get an appt the same morning I called. The men who came were so friendly and did an excellent fantastic thorough job and didn't quit till my pipe line was free of rocks, bumps and roots. I recommend them to everyone. Thank u again guys!!!!!!!

    Judy Young Cruz

    Merritt Shippee and Taylor came today to install a sump pump and back up system..very informative, on time,,polite..2 nice guys to deal with...ladies in the office and Jason ( the dispatcher) were also very good...and really liked the quick response from the company

    Jan Ralbovsky
Read all of our 5 Star Reviews!

Call AP Plumbing at 585-216-3058

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