AP Plumbing Rochester

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AP Plumbing Testimonials

Overall Rating


5 Star Rating
(77 Reviews rated 5 Stars)
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Excellent

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Excellent

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Excellent, as always. Replaced faucet cartridge (that was jammed in), cleaned interior and exterior of faucet with vinegar, replaced washers in drain, and leveled drain pipe.

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Excellent service by Jamison Baker.

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very good!

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Andrew was by far the most professional, thorough and friendly service provider I have dealt with since I bought my home in 2005. He explained everything that he was doing to me and why he was doing someone a certain way rather than another. He treated me, as a woman, with the respect and brains that should be required of all service providers but seems to be lacking. Women! Call AP Plumbing if you want to be treated with respect.

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CALLED AT NOON WITH AN EMERGENCY. PROMPTLY SHOWED UP WITHIN THE HOUR AND WAS HERE LESS THAN AN HOUR. VERY EFFICIENT.

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The service was very quickly deployed. I called on a Monday morning. The woman who answered the phone was pleasant and told me their planner Jason would call me back within an hour or two I think. Regardless he called back in 20 min and while I was still on the phone he had already dispatched a truck. They also addressed my issue that I had called the plumber I planned to call. Turns out it wasn't the same other on from Angie's list but they were considerate enough to ask me if I was certain I wanted AP. Seeing as the service was on the way already and they had come recommended by a heating \ cooling friend and I heard they were great and right around the corner I said YES

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excelent

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Excellent. I appreciate the fast turnaround time on having someone out to my house, the professionalism of the technician, and the straightforward and simple to understand pricing.

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I have a full house with many people living in here whom abuse the sinks faucets in this house. Especially with a two year old whom loves water. I had to have the faucet replaced AGIAN, 3rd time in two years. Merritt and Jordan came out to my house to replace our faucet, gave us a great deal for an expensive faucet which has a lifetime warranty. I was not thrilled to pay as much as I did but IT WAS WORTH IT! Lifetime guarantee with a plumbing team whom came thru and cleaned up thier mess, and worked fast! What took my ex 4hrs to do before took the 4mins! Plus they did not only good quality work but in a timely manner. Not to mention I have a 2year old daughter whom loves to talk plus a step father with ahltimerz and slight dementia whom has more stories than mother goose from what he thinks is amazing stories yet it's the same ones just repeating. Merritt and Jordan did not seem to be bothered by the constant chatter, it did not phase them, they shared stories and played like they were so so interested in what my daughter had to tell them. Then when teaching us how to use the new faucet, they didn't speak to us like children thinking we're dumb not knowing already how to use it. They were patient and cool calm and collected. They were amazing and if you are to have any plumbing done in your house USE MERRITT AND JORDAN! Amazingly nice guys and nice to look at too! Easy on the eyes, yes I was hitting on Jordan! I'm horrible! If I ever need anything done in my house that is plumbing related.... I'm calling Merritt and Jordan again! People say kids have great judgement in character in people and my daughter is shy and will never go near new people yet she ran right up to them and stayed near them the entire time they were here! That says a lot! 

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Lynette, Frank and James just finished a complete remodel of my Kitchen. Like they did when they did my bathroom they went above and beyond the call of duty. I would highly recommend them for any home improvement project. A+ Job!

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We had a backed up main line and I was able to get an appt the same morning I called. The men who came were so friendly and did an excellent fantastic thorough job and didn't quit till my pipe line was free of rocks, bumps and roots. I recommend them to everyone. Thank u again guys!!!!!!!

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Merritt Shippee and Taylor came today to install a sump pump and back up system..very informative, on time,,polite..2 nice guys to deal with...ladies in the office and Jason ( the dispatcher) were also very good...and really liked the quick response from the company

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Very professional. Andrew completed the job in a timely manner, and was patient and helpful in describing what needed to be done.

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Timely and professional service. I called for service and within one hour, Merritt arrived to replace the disposal.

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Satisfied with the work that was done at my home.

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I am writing this on behalf of my sister, Terry Ann Finocchiaro that won the Ugly Bathroom Contest as she does not have a Facebook account. Well the job is complete and it looks fabulous! They went above and beyond by completing some 'extras' the Horror Chamber needed It now has a new drain, insulation, electrical outlet; and new Shut Offs! !! Such courteous; professional, GREAT people! She is so grateful for everything they did and wants everyone to know AP Plumbing is an A+++ business ! THANK YOU AP☺

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Best in town

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Excellent.

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I am a property manager of a condominium complex. Hot water tank went that serves 18 condos. Within one hour crew was there getting old hot water tank out. A new one was in within six hours and we were online again thanks guys. 90 gallon tank 950 pounds with no water in it these guys were like on a mission they were like seal team six.

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Oustanding!

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Excellent

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excellent

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Excellent!

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We are so happy with our new bathroom. Merritt was personable and professional when he began the process by installing a new toilet for us. Our positive experience with him encouraged us to ask Lynette to come by and propose a design for us.

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Pleased with every detail about this company! They arrived when then said they would and fixed the problem within minutes...on top of that the gentleman who fixed it was kind&respectful!

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I called AP Plumbing yesterday morning when I discovered the carpet in my newly finished basement was damp. I scheduled an appointment and the dispatcher called when technician was on the way so I was able to finish out the day at work. Don was terrific, he explained what needed to be done, provided the quote and warranty in writing and had the new sump pump installed in about an hour. While he was here I also had him fix a drip in my bathroom sink and the kitchen faucet sprayer. He was careful to not let my dog out when he went out to his van......much appreciated! They honored my online coupon, which saved me $40.00. Overall positive experience and I would use them again!

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We ran into some issues with our basement plumbing. When we called AP Plumbing, they let us know that we might be able to use the plumbers from the town. When we called the town, they came right away and fixed everything for FREE! AP Plumbing saved us a lot of money by making us aware that our town could solve the problem (when they didn't have to.) We really appreciate the help!

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The AP remodeling team (Lynette, Frank, & James) did an amazing job on our bathroom renovation. We love the design and they went above and beyond making accommodations during our construction and keeping us updated on progress. I'd recommend AP for any future remodeling project and wanted to thank the team again!

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We LOVE our new shower!!! The first person we worked with was Lynette, she was so incredibly helpful with the whole process and saw it through beginning to end. We had tons of questions and she was so patient through all of them. Her knowledge of everything required for the project was impressive and we were confident that job would get done right (and it did). Once we went through selecting all of the tile (again, one of Lynette's strengths - she helped us match all of the different tiles so everything flowed together well) we met the guys that did the actual install. Frank and James did an amazing job!!! They were punctual and put in some long hours to get the job done. They were very courteous and respectful of our home. Even when I told them not to worry about the drop cloth in the foyer they insisted. They cleaned up every day (it took about a week for the install) and did a more thorough clean when they were finished. Lynette stopped by to check on the progress and to make sure we were happy (which we were). We asked them questions about some other projects we're contemplating and they were very helpful with information. I would HIGHLY recommend this amazing team!!!!! Our shower turned out even better than I had imagined, a big thank you to Lynette, Frank and James!! - Gwen

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I have been using AP Plumbing for about 10 years now and would not use anyone else. They are always available and come as soon as necessary to get the job done. They do high quality work from small jobs like fixing a sink drain to larger jobs like replacing basement drainage pipes. I have two houses and have had them work in both and all the work has been done with high quality attention. While I often have the same plumber Wes do my work, I will say that all of the employees are very courteous and informative; they are always happy to answer any questions I have (and that is usually quite a lot). I recently renovated my kitchen and had Wes install new equipment and the care put into making it look flawless was most appreciated. I always recommend AP Plumbing to anyone asking for a plumber. They do great work!

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I would highly recommend AP Plumbing. They did a full remodeling of my bathroom. They were very professional from beginning to end. I was very impressed with their attention to detail from beginning to the end of the project.

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We have had some issues with our sump pump recently, and last night it decided to get all wonky on us - which is not good because we live near the river. I called AP Plumbing after hearing about them on the radio, and seeing the trucks around. The sump pump issue was fixed within 2 hours and we have a shiny brand new sump pump that was made in Bergen, and the PVC piping was all done just the way it needed to be done to prevent further issues. Everything is working great and I was able to sleep well not worrying about our basement. I highly recommend to anyone looking for work done on plumbing that's more involved than the average DIY project.

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The other day, I had to call a plumber, so I called AP Plumbering, very pleased with their service and the Ted that came to my house. Very professional and very easy to talk to. The tech didn't talk down to me, made me feel stupid. Please thank, the tech, Bryant ( I think I spelled his name wrong). He was very nice and pleasant!

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Byron G showed up when expected and was very diligent in his work. I had a kitchen sink backed up and he tried for over 4 hours to clear the drain and he finally deducted that the drain was frozen. I had to get a heater and after several hours, the problem was corrected. Byron was very polite and professional and I can't say enough about his work. Thanks again for helping me solve the problem. I would definately recommended them to my friends.

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Thank you to AP Plumbing for your professional service and timely response to my plumbing/drain problems. Both Don K. and Gino were very kind, professional and everything was explained to me so i could make an informed decission. I highly recommend AP Plumbing!!

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Byron was very neat, sociable and he fixed my problem in no time.

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I highly recommend AP Plumbing for all your plumbing needs. I had an issue with my garbage disposal. Byron from AP showed me exactly what the issue was and showed me how to trouble shoot any future issues.

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My hot water tank sprang a leak. AP plumbing had someone out within the hour and I had a new tank installed that same day! Byron was very friendly and knowledgeable. He also took the time to explain my new tank. I will definitely be using AP in the future

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We had a leaking kitchen faucet and called AP Plumbing on 10/23 and within an hour we had Byron G. on the job. He was courteous, worked neatly, fixed the faucet, and was very customer-oriented. He's been to our home before and always does a great job! Vincent Rosella

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Best plumbing in rochester did a grate job very helpful and grate to deal with

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AP Plumbing just completed a very big project for us over two days. We have been very impressed with the knowledge, skills, and attitudes of the AP Plumbing staff. They have the equipment and know how to use it. What we liked best about working with Don Dugan and his team - Brian, Jay, and Dennis; was their problem-solving attitude and their perseverance on the job. The crew were responsive to our questions and worked with us on identifying the best, cost effective solutions. They shared information and kept us informed as the work progressed. In addition, the office staff members are always polite and helpful in communications. We look forward to working with AP Plumbing in the future.

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I would like to formally send my thanks … for your excellent work in the preparation and remodeling of my home; The following rooms were transformed in to beautiful works of art, bathroom, living room, kitchen and guest bedroom. Quoting my wife the first time she walked into our kitchen and bathroom after its completion, “It was like I walked into a magazine of the most beautiful Kitchens and bathrooms.” I want to further take the time to let you know what an excellent job your team did on my home, Lynette, Frank and James: Between the tree of them one could not ask for a better team to represent your company: Because of the work the three of them did I for one will highly recommend your company for any remodeling projects. Because of the work the three of them did I chose to use your company for all my AC and heating needs as well. Most importantly If it were not for Lynette’s expertise in customer service and the care and passion she puts into her job I’m sure I would have picked another company, But from my first meeting with her to my last there was no doubt how much effort and care she put into everything that was done in my home. I feel the same with Frank and James because of the work that they did in my home and the quality that I see (the outcome) I will recommend your company because of the work that they did. Your staff did an excellent job. I know that Lynette, Frank and James put in a tremendous number of hours into remodeling my home (almost new home NOW). My new rooms that your team built for me and my family, will, without any doubt get praises from all of our family and friends. I want you to know that the installation, implementation went extremely smooth with the three of them. Please know that when evaluation the work that Lynette, Frank and James did, you will be rewarded for their tremendous efforts and completed work now and in the future. As a token of my appreciation, I will recommend your company. Again, thank you for such an outstanding job and the highest quality of their performance. With Deep Appreciation for a job well done,

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A P has been to our old city home twice (once in June 2013 and once today) - for two totally different issues.  On both occasions the plumber was professional, thorough, and got the job done quickly.  They were able to correctly diagnose the problem almost immediately, and to do the work for the price quoted.  They left my home without making a mess.  I wouldn't call anyone else for a plumbing problem at this point!  Highly recommend this business!

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Our garbage disposal broke so we called AP plumbing and Bryon Georke was our technician. He was extremely knowledgeable and friendly. He not only fixed the disposal but educated us so that we do not have these problems again. I would highly recommend Bryon and AP plumbing for any of your plumbing needs.

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I had work done on a leaky toilet drain system in October 2013. I noticed a small leak in the system beneath the toilet and contact AP. The sent out a technician who check over the system, added more lead to the lead ring and thoroughly tested the system. No leaks - and there was no charge since the repair was under warrenty six months later! You gotta love a company that honors its warrenty, takes pride in the work they do and provides great service too.

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Dear AP: I would like to formally send my thanks … for your excellent work in the preparation and remodeling of my home; The following rooms were transformed in to beautiful works of art, bathroom, living room, kitchen and guest bedroom. Quoting my wife the first time she walked into our kitchen and bathroom after its completion, “It was like I walked into a magazine of the most beautiful Kitchens and bathrooms.” I want to further take the time to let you know what an excellent job your team did on my home, Lynette, Frank and James: Between the tree of them one could not ask for a better team to represent your company: Because of the work the three of them did I for one will highly recommend your company for any remodeling projects. Because of the work the three of them did I chose to use your company for all my AC and heating needs as well. Most importantly If it were not for Lynette’s expertise in customer service and the care and passion she puts into her job I’m sure I would have picked another company, But from my first meeting with her to my last there was no doubt how much effort and care she put into everything that was done in my home. I feel the same with Frank and James because of the work that they did in my home and the quality that I see (the outcome) I will recommend your company because of the work that they did. Your staff did an excellent job. I know that Lynette, Frank and James put in a tremendous number of hours into remodeling my home (almost new home NOW). My new rooms that your team built for me and my family, will, without any doubt get praises from all of our family and friends. I want you to know that the installation, implementation went extremely smooth with the three of them. Please know that when evaluation the work that Lynette, Frank and James did, you will be rewarded for their tremendous efforts and completed work now and in the future. As a token of my appreciation, I will recommend your company. Again, thank you for such an outstanding job and the highest quality of their performance. With Deep Appreciation for a job well done, MW

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Called AP Plumbing late on a Saturday night to repair a broken sump pump pipe. Representative returned my call immediately and kept in touch with me until he secured a plumber and a time on Sunday afternoon. The plumber was Dan Kohler. He is very professional, skilled, and knowledgeable. Job was quoted in advance, and repairs were completed after a parts run was made. I am very satisfied with him and his work. AP Plumbing is one of the more expensive companies in this line of work, but you get what you pay for. They offer 24/7 service at the same rate regardless of time/day. The plumbers there are all very professional. I would use them again for any future plumbing needs.

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AP PLUMBING IS AWESOME!! FROM THE FRIENDLY CONVERSATION WHILE BOOKING THE SERVICE APPOINTMENT!!! TO MEETING THE SERVICE TECH DON KOHLER AND TRAINEE JOE!! I WAS EXTREMELY SATISFIED WITH THE POLITENESS AS WELL AS PROFESSIONAL MANNER TO WHICH I WAS TREATED!! THE WORK THAT WAS PERFORMED WAS SUPERIOR !!! DON WAS EXTREMELY FRIENDLY AND RESPECTFUL EXPLAINING OPTIONS AND SOLUTIONS ALONG THE WAY!!! I WOULD HIGHLY RECOMEND THIS COMPANY TO ANYONE WHO NEEDS PLUMBING SERVICES!! WHAT MORE CAN I SAY BUT" A P ALL THE WAY!!! THANKS A P PLUMBING STAFF!!! KEEP UP THE GOOD WORK!!! ERIC GIAMBRONE (ROCHESTER N Y)

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AP Plumbing is great. Don Kohler is the greatest. On time, very dependable and very courterous.

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Tech was very professional, courteous and did a great job . Solved my problem and gave me info on how to avoid it reoccurring. Best plumbing service that I have ever used in the past. Will call again if ever needed.

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Called at 4 am they scheduled for 8am and came right on time!! Had Don and Justin here Don came First and Snaked the line for over two Hours and gave it his all... At which point he needed to bring in the Big Guns and got Justin over with the pressure truck. They gave me enough time to prepare the area for them and lay down plastic. After Justin showed up it was 10 minutes and we had the main sewer line flowing. They both scoped the line and found it not to be "as clean as they would like it" so they pressure washed the line again. Ran the scope down and found the cause of all this, a hole in the line and showed us where it was in the front yard.. Outstanding Communication, Prompt Don can think on his feet. Not afraid to get dirty. Cost was reasonable for the professional equipment they use. I was impressed!

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We were very pleased with the quick response from Byron. He made helpful suggestions and fixed our problems quickly. He was very courteous and pleasant. He did a good job on the repairs and the price was reasonable. We would recommend him for future repairs and will tell our family and friends about him.

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Byron did a great job repairing our leak- he was prompt, efficient, and friendly- nice job!

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Good job, was prompt, professional and informative

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Excellent, fast service

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Very prompt and professional service. Don was very helpful and explained everything in detail before the work began. Everything was done professionally and spotless afterwards. Will use them again when the need arises.

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This is not an ad....I am the President of Contracting Rochester and I had a problem this evening with my drain in my kitchen. I called AP and within 45 minutes they had Byron (service technician) at my door. Byron was a true professional ! Gave me a price upfront that was GREAT ! Byron did the job and fixed my problem! The team at AP plumbing is Top Notch ! Call them FIRST !!!

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Was on time in fact early. Did the job quickly and with out problems. Very professional.

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AP plumbing came out today fixed 2 sinks, Mike was fantastic, put everything in, cleaned up everything. He was great. I highly recommend Mike and AP plumbing.

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Friendly, Honest, Great Service. We've used AP for the last 2 years and I'll never switch. They fix it right the first time. They are priced right. You get great service, perfect workmanship, friendly people, and they clean up after themselves. AP is the best in Monroe county. Don't hesitate to call.

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Don T. did a major job here for me, ripping up the basement floor and removing roots and replacing pipe. He worked nonstop for 8 hours, with only a few breaks for phone calls. He was always courteous and helpful about answering questions. I would also like to put in a good word for Byron G. who has been out here twice to clear out the clogged sewer line. Another very polite and helpful employee. I appreciate the rapid response I have gotten when faced with a plumbing emergency. Molly W.

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Quick and easy contact on a Sunday evening. This is the second time we have had a plumbing need during off hours. Mike was prompt and thorough and helped us with our problem quickly and professionally without excessive cost. Highly recommend this service and this person :-)

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Have had Don and AP plumbing before this last job. All work has been done with professionalism and attention to detail. Don is very personable, knowledgeable and clean. The company itself has been easy to get hold of and responds very quickly. The last time I checked, they had an APlus rating with the Better Business Bureau. AP Plumbing and especially Don is who I will contact for all future plumbing needs. They are that good.

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Don T. came to my house to check the backflush on my sprinkler system.I also had him install a back-up sump pump. Don T. was courteous, knowledgable and worked quickly and efficiently. Job finished in less than 3 hours. Dave Spence

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Your technician Don T did a wonderful job diagnosing our problem and completing the repairs in a very neat and professional manner. I would highly recommend him and your company to anyone who asked.

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AP Plumbing & their technician Don T did a tremendous job, solving our "water hammer" problem and replacing two valves. He was polite, efficient, and professional in every way.

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I had a problem with my sink so i called AP Plumbing they told me when someone would come down and he arrived right on time. I have never met someone so professional and friendly I could tell I was in good hands. In a matter of no time he was all finished and the sink was working like new with no leaking what so ever. I have recommended their service to anyone I knew with any sort of plumbing issue. Thank you AP.

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AP Plumbing had one of their techs (Bryon) at my house very quickly after I called. Bryon did a great job explaining what he needed to do to replace my hot water tank and the costs. I would recommend him and AP again

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AP Plumbing serviceman Mike arrived on time, and was professional and curteous. He carefully considered and analyzed the numerous trouble spots around the house before working. He consulted with other colleagues and then explained possible solutions and the cost of each. His goal was to satisfactorily resolve the issues in the most cost effective manner. This was accomplished through keen observation careful work. Clean up was thorough. One issue was resolved with minor effort, which saved me quite a bit of money. I am quite impressed with the employees at this company. I will call upon them again, and I highly recommend their services for any residential or commercial need. There's a high trust factor.

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I could not be happier with my services. I will definitely use AP Plumbing for my future plumbing needs. Thank you!

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We called AP Plumbing because we remembered the back door of the service vans and we liked how the tv commercial advertises, “always professional”. We were able to get service the same day and we were very happy to have our leaky faucet taken care of right away, and even a little sooner than our appointment. Our technician was very professional, polite and really friendly. He really seemed as though he took pride in his job. We appreciated the fact that he pointed out our options for repair, and fixed our problem quickly and efficiently. Also, the ladies who helped us on the phone were professional, quick and friendly as well. Very satisfied over all, and thank you to AP Plumbing.

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Very professional, gives one confidence in company

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What can I say, who likes paying large bills? It's kind of like going to the dentist or paying for car repairs. But I would like to add that I know the price wasn't made up upon arrival at my house and I don't think that I paid more that what I should have because the service technician showed me his price list. With the competition that AP has in the area, I'm sure the price was competitive. I would like to pay Joe and Don a compliment. Joe did the original install and Don had to come back to make some minor adjustments (I don't think it was anything that Joe did wrong). Both technicians, I thought, were extremely professional, very thorough and did a clean job. They answered all my questions and didn't leave leave until I was satisified. Most of all they both had personality and it was a pleasure to talk to both of them. The woman who answered the phone the first time I called and when I called back for service was also very polite. Overall, I am very satisified with AP Plumbing and would definitely call back if I have a need.

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I had a problem with my sink so i called AP Plumbing they told me when someone would come down and he arrived right on time. I have never met someone so professional and friendly I could tell I was in good hands. In a matter of no time he was all finished and the sink was working like new with no leaking what so ever. I have recommended their service to anyone I knew with any sort of plumbing issue. Thank you AP.

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Ap Plumbing was clean,ontime, and charged the price I was quoted! I would do business with them again and again!

At AP Plumbing, we are proud to say we have been servicing the Monroe County area since 1986.  With a commitment to quality workmanship and customer service, it is an honor to be the plumber of choice to thousands of homes and businesses.  Below are just some of the reviews we have received from delighted customers about their experience with AP Plumbing:

"Don was professional, personable, and highly skilled. In fact, his expertise is awesome. I'm very grateful for AP Plumbing's excellent service."
W O'Rourke

Warren P. said that he was
"Very satisfied and will have you back to do more work needed on home."

Nancy D. stated
"I was amazed at Greg's professionalism and at how much work he got done in so little time! Thanks Greg!"

"Very professional, capable, courteous"
Judy C.

"Don quickly evaluated most expedient solution to repair plumbing problem and did so to my satisfaction. He explained the 'what and why' as the best and long term solution."
Sandra E.

Phillip S. said AP was
"Courteous and Efficient work"

ThankSandy, Becca and Ben
"Thank you for fixing/replacing our toilet especially on a very short notice! We really appreciate you both taking care of us and working late on a Friday on our behalf! You guys are awesome!"

Gerald A.
"A company with great people"

Carol & Dave C.
"We were very impressed with overall service. Don was extremely professional, knowledgeable, and trustworthy. We would definitely call AP Plumbing again!"

Stephen & Jacinda H.
"Got work done ahead of prediction... good"

Kathy F.
"I have many friends that I've referred to AP because you rock!"

David M. stated
"The technician treated as if it was his own personal property"

John R.
"Joe was very courteous and thorough!"

Ken G.
I am thrilled with all aspects of AP Plumbing. They are true to their advertising (Rare) and the entire experience from start to finish is always absolutely exemplary. I urge anyone in need of any plumbing services to contact AP Plumbing.

J Frieday
We had been having all kinds of problems with our main sewer line being blocked with roots this summer. Running a sewer snake through it cleaned it out for a while but the problem returned. The last time I used the snake it ran into mud and I was sure the pipe had collapsed. Called one plumber and they wanted to dig up our yard and replace the pipe (big $$$ and a mess). They also suggested removing a tree. Called AP Plumbing and they used a camera to find a 4" section of the sewer pipe was missing and the roots were enjoying a drink. The plumber explained that when I used the snake it had diverted out of the pipe and into the soil (leading me to believe the pipe had collapsed). They installed a patch without doing any digging. All the work was done from the basement clean-out in just a few hours. I'm wishing I would have had this done when the problem first happened but was unaware of this type of repair. AP Plumbing was less than half the cost of the plumber that wanted to dig up our front yard (and that didn't include landscaping, reseeding and tree removal). AP Plumbing did a great job and provided a solution that was completed in just a few hours in one visit that is more durable that the pipe itself. They also said the tree root could not penetrate through the patch so there was no need to remove the tree. I know who I'll be recommending in the future!


For on-time, satisfaction guaranteed service for your plumbing needs in and around Rochester, NY, call and speak with the service professionals at AP Plumbing today.

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AP PLUMBING, 1195 Ridgeway Ave, Rochester, NY 14615. Tel: 585-723-9000 | 585-216-3058